Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 30% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise may be subject to a 30% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: In-state orders will be charged 6.35% sales tax.

Terms & Conditions

Due to the global appliance shortage, manufacturer's lead times are subject to change at any time and without notice; Aitoro Appliance cannot guarantee the accuracy of estimated availability. Aitoro Appliance cannot be responsible for any delays in your project due to extended backorders. Pricing is subject to change at any time.

Payment Terms

Special-order items are to be paid in full to place your order. For all other purchases, a 30% minimum deposit is required to place your order.

Delivery & Installation

All orders must be paid in full before delivery. Delivery will be provided by a delivery team or a preferred service provider. Products undeliverable due to access issues are returned to our warehouse. Incomplete deliveries due to access issues must be rescheduled at the expense of the client. Additional trip charges and delivery fees apply.

All deliveries (once inside and uncrated) need to be inspected for damages and will need a signature upon inspection. Product inspection includes all surface areas, both interior and exterior, of the product(s). The delivery signature affirms satisfactory product condition, delivery (no damage to property/premises) and, where applicable, installation. The signee must be at least 18 years of age. Any product damage not noted at the time of delivery may void a product(s) warranty.

Delivery refusals due to product damage, or requests to correct cosmetic issues with a product, are valid at the time of delivery. Property damage must be reported immediately to the delivery and/or install department and the team on the premises. The delivery and/or install team will document property damage with photographs and written description. We are unable to remedy property damage that is not reported in this manner.

We cannot accept product refusals or cosmetic correction requests after a delivery signature is received. No exceptions.

Cancellation & Return Policy

• Once delivery is completed and customer has signed off, products are covered under the manufacturer’s warranty and any/all issues will be handled directly between customer and manufacturer.
• Once a product is installed it cannot be returned.
• Once a product has been ordered and shipped to, or in transit to our warehouse, it cannot be canceled.
• Custom and Special-order items cannot be canceled or returned.
• Any non-Special-order item that is new in a box can only be returned upon a manager's approval, with a minimum 30% restocking fee applied.
• Any request for an exchange or return due to service issues is at the manufacturer’s sole discretion, in accordance with manufacturer’s warranty, and not that of Aitoro Appliance.